Terms of use

1. The service

Dasurv, run by [COMPANY LEGAL NAME], connects you with stores and independent riders for food, items, parcels (Express) and errands (Pabili). The store prepares and is responsible for what it sells; the rider delivers it. By using the app you agree to these terms and to our privacy notice.

2. Your account

• You sign in with your own mobile number and a PIN. Keep your PIN secret; Dasurv never asks for it or for your sign-in code.
• You must be at least [MINIMUM AGE] and give true details.
• You are responsible for orders made from your account. We may limit or close an account used for fraud or abuse.

3. Orders and prices

• Prices, delivery fees, promos and Dashpoints are worked out by our servers when you place the order. If something changed, the app shows the new total before you confirm.
• A small-order fee may apply below the store's minimum order.
• If an item is not available, the store may offer a replacement or remove it, following the choice you made at checkout.
• 18+ items are sold only to customers of the legal age in the store's country, checked from your birthday. 18+ and large orders need a delivery PIN that you tell the rider.
• Scheduled orders go to the store shortly before the delivery time you picked.

4. Paying

• Cash on delivery is limited to ₱500 per order, ₱2,500 once your ID is verified. Online payments have no such limit.
• Online payments are handled by our payment provider. An order paid online waits for the payment; if it is not paid in time, it is cancelled.
• Express parcels may be paid by the sender at the pickup, by the receiver at the drop-off, or online.
• Pabili items are paid at the receipt price, never above the spending limit you set, plus the Pabili fee.

5. Cancelling and refunds

• Food orders: free to cancel until the store confirms it has seen the order. Scheduled orders: free until they go to the store.
• Express: free until a rider accepts; after that, until the pickup, you can still cancel at no cost to you.
• Money back from an online payment is first given as Dashpoints at once. Within [30] days you can ask to send the unspent part back to the same GCash, card or bank instead.
• A problem with a delivered order (missing, wrong or damaged items) can be reported in the app within 2 hours, with photos. Approved reports are refunded as Dashpoints.

6. When you are not there

The rider calls you and waits at your address. If you cannot be reached, the order goes back to the store or the sender. You are not refunded for food you did not receive because you were not there, and cash on delivery may be paused for 24 hours. [CHECK THESE RULES BEFORE PUBLISHING]

7. Dashpoints

• Dashpoints are earned on delivered orders and used to pay for orders. They have no cash value and cannot be cashed out or transferred.
• One Dashpoint is worth a set amount in each country's money, shown in the app.
• Dashpoints used on a cancelled order come back. [EXPIRY RULE, if any]

8. Things you must not do

• Order or send anything illegal or dangerous. Express never carries cash, illegal items, firearms, flammables or live animals. Pabili never buys alcohol, cigarettes or prescription medicine.
• Place fake orders, abuse promos or refunds, or harass riders, stores or staff.
• Copy, scrape or interfere with the apps.

9. Our responsibility

[LIMITATION OF LIABILITY — to be written by the lawyer]

10. Changes, law and contact

We may change these terms; the date at the top shows the latest version, and the app tells you when a change matters. These terms follow the laws of the Philippines. Questions or complaints: [SUPPORT EMAIL / PHONE], [BUSINESS ADDRESS].